1. Acceptance of Terms & Eligibility
These Terms and Conditions ("Terms") govern your access to and use of the GroomAra mobile application (available on Android, iOS coming soon), GroomAra Partner application (available on Android, iOS coming soon), and our online platform (collectively, the "Platform"), operated by GroomAra Technologies ("GroomAra", "we", "us", or "our").
By creating an account, clicking "Accept", or booking any service through the Platform, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must immediately cease using the Platform.
You must be at least 18 years of age and legally competent to enter into binding contracts under applicable laws to register and use GroomAra.
2. User Accounts & Verification
To access bookings and special offers, you must register an account using a valid mobile phone number and email address. You agree to provide accurate, complete, and updated information.
- You are solely responsible for maintaining the confidentiality of your account credentials and OTPs.
- You agree to notify GroomAra immediately of any unauthorized access or security breach regarding your account via groomara.support@gmail.com.
- GroomAra reserves the right to suspend or terminate accounts that provide false information, violate platform safety, or engage in promotional coupon abuse.
3. In-Shop Salon & Parlour Bookings
GroomAra acts as a digital discovery and reservation technology intermediary connecting clients with independent salons, barbershops, and spas.
- Punctuality: Clients are expected to arrive at the salon at least 5 minutes prior to the booked time slot. Salons reserve the right to release reserved chairs if the client is delayed by more than 15 minutes without prior notice.
- Service Modifications: Additional services requested in-shop beyond the digital booking must be billed through the GroomAra app or added with the salon's approved rate card.
4. Doorstep At-Home Grooming Services
Home Service Safety Protocol: Both the customer and service professional must verify the service start OTP in the app before beginning any home grooming procedure.
When booking an at-home grooming service, you agree to provide:
- A safe, well-lit, and hygienic indoor environment with access to a standard electrical outlet and clean water supply.
- A secure seating chair for the recipient and suitable space for the stylist’s sanitized tool station.
- Restraint or separation of household pets during the service session to prevent accidental injury.
- Accurate doorstep address and landmark instructions to facilitate real-time GPS arrival.
5. Dermatology & Skin Clinic Consultations
GroomAra facilitates scheduling with licensed medical dermatologists and clinical skin centers.
Medical Disclaimer: GroomAra is a technology platform and does not practice medicine. Medical consultations, skin diagnosis, hair loss assessments, and prescriptions are provided solely by independent, licensed healthcare practitioners exercising independent medical judgment. In case of acute medical emergencies or severe allergic reactions, seek emergency medical care immediately.
6. Rescheduling, Cancellations & Refund Policy
We understand schedules change. Our transparent cancellation rules are as follows:
- Free Cancellation Window: You may cancel or reschedule any appointment free of charge up to 2 hours before the scheduled start time.
- Late Cancellations: Cancellations made within less than 2 hours of the scheduled time or after a doorstep stylist has commenced travel may incur a nominal cancellation fee (up to 30% of booking value) to compensate the partner's travel and allocated slot.
- Refund Processing: Approved refunds for prepaid bookings are initiated immediately and credited back to the original source (UPI, Card, Netbanking, or Wallet) within 3 to 5 business days.
7. Pricing, Billing & Promotional Coupons
All service prices displayed on the Platform are inclusive of applicable goods and services taxes unless explicitly broken down in the pre-checkout summary.
- Transparent Bill Summary: You will always see an itemized bill breakdown inside the app before confirming any booking.
- Promotional Codes: Promo codes and referral credits are subject to specific campaign rules, minimum order values, and single-use per customer/household restrictions. GroomAra reserves the right to void discounts obtained through fraudulent means.
8. Code of Conduct & Zero-Tolerance Safety
GroomAra maintains a strict Zero Tolerance Policy for harassment, discrimination, verbal abuse, physical misconduct, or inappropriate behavior towards our salon partners, home stylists, or customer care representatives.
Service professionals reserve the right to immediately terminate a session and depart if they experience unsafe, abusive, or hostile conditions, with full session forfeiture.
9. Intellectual Property
All trademarks, logos, brand names ("GroomAra", "GroomAra Partner"), software code, visual designs, UI graphics, and proprietary algorithms are the exclusive property of GroomAra Technologies. You may not copy, reverse engineer, scrape, reproduce, or redistribute any part of our Platform without express written authorization.
10. Limitation of Liability & Governing Law
To the maximum extent permitted by applicable law, GroomAra Technologies shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of services provided by independent salon partners or stylists.
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising hereunder shall be subject to the exclusive jurisdiction of the competent courts in Indore, Madhya Pradesh, India.